Because our products are digital codes, this policy is different from a policy for physical goods.
Once a digital code has been generated and revealed to you, the sale is final and the order cannot be refunded or exchanged — the same as with any physical gift card.
If your payment was successful but no code was delivered, contact us with your order number. We will investigate and either deliver the code or issue a full refund.
If you were charged more than once for the same order, contact us with your order number and we will refund the duplicate charge.
If a code you received does not work, contact us with your order number before using or attempting to redeem it elsewhere. We will verify the issue and provide a replacement code or a refund.
Contact us at support@kodycards.com with your order number as soon as possible after your purchase — the sooner you reach out, the faster we can help.
Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or payment provider.